Frequently Asked Questions
Everything you need to know about our professional hair products and services.
Are your products suitable for professional salon use?
Yes, our entire catalog consists of professional-grade formulas and tools designed for hairstylists, colorists, and salon environments.
How long does shipping take for bulk orders?
Standard professional orders are processed within 24 hours. Delivery typically takes 3-5 business days depending on your salon's location.
What is your return policy for opened hair care products?
For hygiene and safety reasons, we cannot accept returns on liquids, dyes, or styling products that have been opened or had their security seals broken.
Do you offer wholesale pricing for registered businesses?
Absolutely. Licensed professionals and salon owners can apply for a trade account to access exclusive wholesale pricing and bulk discounts.
Are the electrical tools covered by a warranty?
All electrical tools, including hair dryers, flat irons, and clippers, come with a 12-month manufacturer warranty against defects.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options like Klarna and Afterpay for larger equipment purchases.